Shipping & Returns
Return Eligibility
Return requests must be submitted within 30 days of delivery. Returns are subject to the requirements below and inspection of the returned merchandise.
To qualify:
Products must have been purchased directly from Integrium Nutrition’s website, with an order number or other proof of purchase.
Dietary supplements must be unopened, unused, and in their original packaging, with all manufacturer safety seals intact.
Accessories, including shaker bottles and frothers, must be unused and returned in their original packaging with all included components and instructions.
Products must not have been damaged through misuse, improper storage, or handling after delivery.
Written return authorization must be obtained before merchandise is shipped back.
Opened or partially consumed supplements, products with broken or removed safety seals, and used accessories are not eligible for ordinary returns.
We do not offer a general satisfaction or results guarantee. Taste preferences, a decision to discontinue use, or the absence of an expected individual result do not independently qualify an opened or used product for a refund. This does not limit rights relating to defective, unsafe, misdescribed, or incorrectly supplied products.
Return Authorization and Instructions
To request a return, email support@integriumnutrition.com with your order number, the items you wish to return, and the reason for the request.
If authorized, we will provide the designated return address and shipping instructions. Return authorization permits submission of merchandise for inspection; it does not guarantee a refund if the merchandise fails to meet the stated eligibility requirements.
Authorized returns must be shipped within 14 days after authorization, unless we provide different written instructions.
Do not send merchandise to our business mailing address, manufacturer, or fulfillment provider unless specifically directed in your return instructions.
Unauthorized returns may delay processing. Merchandise that does not meet this policy’s requirements may be declined for an ordinary return, subject to applicable law.
Return Shipping and Charges
Customers are responsible for return shipping costs for eligible returns that do not involve a confirmed product defect, shipping damage, or an error by Integrium Nutrition.
Use a trackable shipping service and retain proof of shipment. Appropriate shipping insurance is recommended. If return merchandise is lost or damaged in transit, we may need shipment records or a carrier investigation before determining eligibility.
Original shipping charges are not refundable for ordinary returns. We do not charge a restocking fee.
For confirmed defective, shipping-damaged, or incorrectly supplied products, we will provide an appropriate resolution and cover necessary return shipping.
Damaged, Defective, Incorrect, or Missing Items
Please report damaged, defective, incorrect, or missing items promptly to support@integriumnutrition.com.
Include your order number, a description of the issue, and photographs of the packaging and affected products when reasonably available. Retain the products and packaging until we provide instructions.
Do not consume products with compromised safety seals or suspected contamination.
We may request information reasonably necessary to investigate the issue. Depending on the circumstances and applicable law, the resolution may include a replacement, refund, or another remedy agreed upon with you.
The restrictions and deadlines for ordinary returns do not eliminate rights or remedies available under applicable law.
Refunds
Returned merchandise is inspected before a refund is approved. We will notify you of the outcome and explain any denial based on this policy.
Approved refunds reflect the amount actually paid for the eligible returned merchandise, including applicable taxes and discounts. Bundle discounts are allocated proportionately among the included items. Shipping charges are refunded when required by law or appropriate because of a confirmed defect or our error.
We aim to issue approved return refunds within 7 business days after receipt and inspection. Refunds are issued to the original payment method whenever possible. Your financial institution may require additional time to post the credit.
Where a physical return is unnecessary, an approved refund will be processed promptly without requiring merchandise to be returned.
Refunds required by law will be issued within the applicable legal deadline. Store credit will not replace a legally required monetary refund.
Consumer Rights
Nothing in this policy excludes or limits warranties, remedies, or other consumer rights that cannot lawfully be excluded or limited.