Privacy Policy
Integrium Nutrition Privacy Policy
Effective Date: October 8, 2026
Integrium Nutrition LLC (“Integrium Nutrition,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit integriumnutrition.com, our Shopify store at checkout.integriumnutrition.com, or our signup pages; purchase products; subscribe to communications; use customer-support tools; or otherwise interact with us (collectively, the “Services”).
Our store initially accepts orders for delivery within the United States. Our service providers may process information in other countries.
Our ecommerce store and checkout are powered by Shopify. Our main website uses separate hosting and technical services. This policy describes our practices across these Services, with certain features and privacy controls applying only to the website or platform where they are provided.
If this Privacy Policy conflicts with our Terms of Service, this Privacy Policy controls regarding the collection, use, and disclosure of personal information. This policy provides notice of our practices; it does not replace consent where separate consent is required.
1. Personal Information We Collect
The information collected depends on how you interact with our Services and the features you use.
Signup and contact information. Our signup form collects your first name and email address. Providing a phone number is optional. Other forms may collect information identified on the form.
Order and transaction information. When you purchase products, we collect information needed to process and fulfill your order, including your name, email address, billing and shipping addresses, products purchased, transaction details, and relevant contact information. We may maintain records of purchases, returns, refunds, cancellations, and recurring orders.
Payment information. Payment details submitted during checkout are processed by our checkout and payment providers. We receive transaction information and limited payment details made available by those providers, such as payment status, payment method, and partial card identifiers. The information available to us depends on the provider and checkout configuration.
Account information. If you create or use an account, we and our account-service providers process information needed to maintain the account, authenticate access, and manage your preferences and order history.
Communications and chat information. We collect contact details, messages, chat transcripts, and other information you provide when requesting support or interacting with our live or automated chat tools.
Marketing preferences and consent records. We collect subscription preferences, consent information, and unsubscribe or opt-out records needed to manage email, SMS, and browser push notifications.
Device, usage, and shopping activity. Our Services and providers may collect IP addresses, browser and device information, identifiers, access times, pages visited, products viewed, cart activity, and interactions with our website and communications. Where enabled, this information may support analytics, personalization, marketing, and measurement.
Public submissions. If you submit a review or other content for public display, we collect that content and associated information you choose to provide.
Please do not submit full payment-card numbers, passwords, Social Security numbers, or unnecessary sensitive health information through email, forms, or chat.
2. How We Use Personal Information
We use personal information to:
Process payments and manage, fulfill, and deliver orders.
Send purchase confirmations, shipping updates, and other service communications.
Manage email subscriptions and send updates, educational content, and promotional communications when you have agreed to receive them.
Send promotional text messages to customers who separately opt in.
Respond to inquiries and provide customer support.
Operate, maintain, troubleshoot, and protect our website and services.
Detect and prevent suspected fraud, unauthorized activity, or misuse.
Maintain necessary business records, resolve disputes, and comply with applicable legal obligations.
3. Service Providers and Information Sharing
We work with service providers that help us operate our business:
Kohn Creative. We use Kohn Creative for website hosting and technical support. In providing these services, they may process limited technical information needed to operate and protect the website.
Brevo. We use Brevo to manage signup information, email communications, and text messaging for customers who separately enroll in our SMS program.
Shopify and payment providers. We use Shopify for ecommerce, checkout, and order management. Payment providers process the payment information submitted during checkout.
Shipping and fulfillment providers. We disclose information needed to pack, ship, and deliver orders. This may include the recipient’s name, shipping address, order contents, and contact information needed for delivery or order assistance.
Authorized personnel and service providers may access personal information as needed to perform their responsibilities.
We may also disclose information when reasonably necessary to comply with applicable law or lawful requests, protect rights or safety, or investigate suspected fraud or security incidents.
If our business undergoes a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable law and any required notice.
For information about relevant providers’ practices, you may review:
4. Cookies and Similar Technologies
Cookies are small files stored on your device. Our website and ecommerce services may use cookies and similar technologies to maintain website functions, remember shopping-cart activity, support checkout, and protect our services.
You can manage or block cookies through your browser settings. Blocking certain cookies may affect website functionality or prevent parts of the shopping or checkout process from working properly.
Where available, you can also use the privacy or cookie controls provided on our website. Browser settings may not control every type of information collection.
5. Email Communications
When you subscribe to marketing emails, we may send product announcements, educational content, company updates, and promotional offers.
You can unsubscribe at any time using the unsubscribe link in our marketing emails or by contacting privacy@integriumnutrition.com.
Unsubscribing from marketing emails does not prevent us from sending communications needed to process an order, provide customer support, or respond to a request.
6. SMS Communications
If you separately opt in to receive promotional text messages from Integrium Nutrition, we may send product announcements, offers, and other updates described when you enroll. We use Brevo to support our SMS program.
Providing an optional phone number on a signup form, supplying a phone number at checkout, or subscribing to email does not by itself authorize promotional text messages.
Consent to marketing texts is optional and is not a condition of purchase. Message frequency varies, and message and data rates may apply.
You can unsubscribe from promotional text messages by replying STOP. For assistance, reply HELP or email privacy@integriumnutrition.com.
We do not sell or share mobile phone information or SMS opt-in consent with third parties for their own marketing or promotional purposes. Information may be processed by providers supporting message delivery, consent management, and opt-out handling.
We may retain limited consent and opt-out records to document permission and respect your communication preferences.
7. Your Privacy Choices and Requests
You may contact us to ask about the personal information we hold about you or request access, correction, or deletion.
Depending on your location and applicable law, you may have additional rights, including obtaining a copy of your information or opting out of certain processing.
Send requests to privacy@integriumnutrition.com. Please describe your request and provide enough information for us to locate the relevant records. Do not send full payment-card numbers or other unnecessary sensitive information.
We may need to verify your identity before responding. Requests are handled in accordance with applicable law. Certain information may need to be retained for legal obligations, transaction records, fraud prevention, or other permitted purposes.
8. Information Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy.
Retention depends on the type of information, the services provided, and applicable accounting, tax, legal, and operational requirements. We may also retain information needed to resolve disputes or protect legal rights.
Limited unsubscribe, consent, and suppression records may remain on file so we can honor your preferences and avoid sending unwanted marketing communications.
9. Information Security
We use reasonable administrative, technical, and organizational safeguards appropriate to the personal information we handle.
No method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.
10. Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child under 13 has provided personal information to us, please contact privacy@integriumnutrition.com so we can investigate and take appropriate action.
11. Third-Party Websites
Our website may link to websites or services operated by other organizations. Their privacy practices are governed by their own policies.
We encourage you to review those policies before providing personal information.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, practices, or applicable requirements.
We will post the updated version on this page and revise the effective date. Additional notice will be provided when required by applicable law.
13. Contact Us
Integrium Nutrition LLC
Privacy questions and requests: privacy@integriumnutrition.com
Order and customer support: support@integriumnutrition.com
Main website: https://integriumnutrition.com/
Shopify store: https://checkout.integriumnutrition.com/